Completely Retail Marketplace — Terms and Conditions
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Terms and Conditions

The Completely Retail Marketplace General Terms and Conditions of Business (“Terms and Conditions”) relative to the Iberia Event

1. General

The Completely Retail Marketplace Iberia Event (the ‘Event’) is managed by Completely Events Limited, registered in England and Wales with registered number 08325177 and registered office address at 2nd Floor 51-53 High Street, Guildford, Surrey, United Kingdom, GU1 3DY and which is in the business of an independently owned property events company and in these Terms and Conditions called “the Organiser”.

The term ‘Client’ in these Terms and Conditions means either all or any of the following as the context so demands:  Agents, Landlords, Retailers and any Client may attend the Event in the capacity of Exhibitors, Sponsors or Delegates, and where relevant in the context, collectively defined in these Terms and Conditions as ‘Participants’.

All bookings for the Event are subject to these Terms and Conditions which shall apply to the exclusion of any other terms and conditions sought to be imposed or implied by the Client and also (where permitted) as imposed or applied by law. It is the responsibility of the Client to ensure that all of its Participants involved in the Event are fully aware of these Terms and Conditions and are instructed as to the importance of compliance therewith at all times.

The agreement to which these Terms and Conditions apply between the Client and the Organiser shall be subject to English law and any disputes arising herefrom shall be submitted to the exclusive jurisdiction of the English courts.

Please contact The Organiser on +44 (0)1483 238686 for all enquiries relating to a booking.

2. The Iberia Event

The Completely Retail Marketplace Iberia Event usually takes place in June at the Palacio Neptuno, Madrid, between the hours of 9.30am to 7.00pm – all of which is subject to change year on year. The Event is staged to bring together clients from across the Iberia regions. Clients are advised to pre-arrange meetings via the online facility provided by the Organiser to make the most of their day.

3. Exhibition or Sponsorship Booking

To make a booking the Client and all other Client introduced Participants must be aged 18 years or over at the date of the Event.

Bookings can be made in person, via email or by telephone to the Organiser. Upon confirmation and acceptance in writing or by email by the Organiser, the agreement between the Organiser and the Client will be completed and these Terms and Conditions shall come into full force and effect.

It is the responsibility of the Client to ensure that it is aware of all Event details, including (but not limited to) set up times and the size of the allocated exhibition space. Any Participant that submits a booking shall be deemed to have authority to bind the Client to the terms of this agreement and the Client must ensure that the size of the exhibition space allocated conforms to that set out in the agreement when the space was confirmed.

The Organiser shall be responsible for the supply of external power resources at no additional charge to the Client.

Access to WiFi will be supplied by the owners of the Amsterdam Event. This will be only suitable for viewing and sending emails and connecting with the internet but not for downloading information.

Sponsors’ company profiles will be displayed on the event website once sponsorship has been confirmed.

All Sponsors / Exhibitors will be sent a final details form which must be completed, signed and returned no later than the specified deadline. Failure to do so may result in incorrect information being used.

4. Agent & Landlord Delegates

There is (at the discretion of the Organiser) a limited number of spaces available at the early bird rate of €495 +VAT which will expire then transition to the full price. In all other cases the full price is €595 +VAT. Once the early bird rate has expired, we do not make exceptions for those that still request the early bird rate past expiry.

5. Retailer Delegates

The first five Delegates of any Retailer may attend the event for no charge. After this, each Retailer Delegate from the same company will be charged €95 +VAT per person. Free tickets will be allocated on a first come first served basis for each Retailer.

This promotion applies only to those employed directly by a Retailer organisation. Please note that managing agents representing Retailers are not eligible for this fee.

For Retailers booking in advance and attending the event free of charge, please note that any cancellations must be notified to no later than two weeks prior to the event. Replacement Delegates will be accepted but must be employed directly by the Retailer organisation.

6. ‘Fly for free’ Delegate Tickets

Upon accepting a free of charge flight offered to the Client by The Organiser the Client is agreeing to attend the Event on the specified date and to attend a minimum of five relevant meetings with other clients and parties who might be of interest to the Client. The Client must inform The Organiser if they would like to take up this offer, as it is only available to the first 100 Clients and no acceptance of the offer should be assumed unless and until The Client receives written confirmation from The Organiser.

The Client must book and pay for their own airline tickets through their preferred airline. Once the Event has then taken place and The Organiser has confirmed the Client attended the event, the Client can claim back the costs incurred (up to a maximum of £100 / €120) by submitting an invoice to The Organiser along with a copy of the original airline receipt. This must be submitted to The Organiser no later than two weeks after the event date in order for the costs to be refunded.

7. Accommodation Reservations

The Organisers have agreed preferential rates with a selection of hotels local to the Event venue. The reservations will need to be made directly with the hotel chosen and are, in each case, subject to the terms and conditions of that hotel (links can be found on the hotel pdf which is downloadable from the event website For clarity, any such arrangements are strictly between the Client and the hotels concerned and the Organiser accepts no liability or responsibilities whatsoever in regard thereto.

8. Making a Payment

Participant type – when booking a place the Client will be asked to select a Participant type from one of the following categories:  Exhibitor, Delegate (Agent or Landlord), or Retailer. If the Client selects the wrong Participant type the Organiser reserves the right to amend the booking accordingly.

Prices are set out on the Event website ( and may be subject to change from time to time. Discounts cannot be combined with any other discount or multiple offer. Discounts apply to new bookings only.

Upon receipt of the Organiser’s invoice, which will detail the package purchased and the total price including VAT, a full and cleared payment by the Client is required within 30 days of the invoice date unless otherwise stated. If the invoice date is fewer than 30 days before the Event start date, full and cleared payment must be made immediately upon receipt.

Payment can be made either by:

Credit or debit card (Credit card charges may apply)

Bank transfer

Cheque made payable to ‘Completely Events Limited’

For bank transfers, funds should be transferred directly to the following bank account:

Lloyds TSB  – Account Number: 86525583 – Sort Code: 30-94-77 – Account: Completely Events Limited

Please quote the Client’s invoice number and company name as a reference. The Client will be responsible for any bank charges associated with the agreement to which these Terms and Conditions apply.

If paying by bank transfer within 7 days of the Event start date please email a copy of the Client’s remittance advice to in order to complete the Client’s booking. Please ensure that the Participant’s name, organisation and invoice number (if known) are clearly stated.

9. Late Payment or Failure to Pay

Once the Client’s booking has been received, the Client becomes immediately responsible for all outstanding payments for the Participant place whether or not the Client attends the event unless the Organiser notifies the Client that the booking was not successful.

Payment must be made by the due date as stipulated above. If payment is not made accordingly, the Client may be refused entry to the Event or, at the Organiser’s discretion, the Client may be permitted to make payment using a credit/debit card on the day of the Event. In accordance with the conditions above, if the Client fails to pay an invoice by the due date and does not attend the Event, the Client will remain liable for the sums due on the invoice plus interest at 3 per cent above the then current lending rate of Barclays Bank plc on the date when the invoice was due for payment.

10. Cancellation Policy

Should any Participant be unable to attend, the Organiser will welcome a substitute Participant attending in the Participant’s place at no extra cost. To arrange this the Client must notify the Organiser by email at: with the name and job title of both the original registered Participant and the replacement Participant. Please note that the same payment details as in paragraph 9 above apply to both the original and the substitute Participant.

If written notice of cancellation by the Client is received by the Organiser up to 60 days before the Event start date a credit note for 50% of the full payment will be issued. No refunds will be made for cancellations received 60 or fewer days before the Event start date or for non-attendance.

The Organiser will have no liability to the Client for the refund of any booking fees, accommodation or other costs received by it if the Organiser is required to cancel the booking as a result of an event outside its control (including, without limitation, due to acts of God, floods, lightning, storm, fire, acts of terrorism or threats of any such acts, any strike action, lock-outs or other industrial action and a pandemic, epidemic or other widespread illness). Should the Event be cancelled for any other reason, all deposits or related payments made to the Organiser will be refunded in full to the Client within 30 days.

11. Insurance & Disclaimers

The Client and all Participants must act in accordance with the Health and Safety at Work Act 1974 and its subordinate legislation. The Client must accept that it is their legal and moral duty to ensure that theirs and others’ health and safety is not put at risk by their actions or the actions of any of their employees or their contracted external support. The Client must ensure that it obtains its own insurance cover for the confirmed event. The Organiser has been made aware that the Event owners endeavour to work with reliable and trustworthy third party organisations that manage and supervise their activities to the highest safety standards. The Organiser confirms to the best of its knowledge and belief that all third parties involved in the Event hold relevant safety and insurance policies.

12. Health & Safety

The Event requires a basic level of fitness, strength and endurance, such as, for example, due to transporting equipment and the length of time that Exhibitors may be standing. It is the Client’s responsibility to ensure that all Participants have the appropriate level of fitness required. The Organiser will be happy to arrange for the accommodation of any Participant with individual requirements (e.g. wheelchair access).

The Event owners aim to meet minimum requirements set out by the Disability Rights Commission and the Disability Discrimination Act 2005. However, due to various affiliations between the Event owners and third party companies, The Organiser cannot be held responsible for any facilities that are made available by the Event owners and any such third party and any additional requirements that could be termed as specialist help which may be required to be met by any particular Participant.

All Participants must adhere to the rules and regulations of the Event owner. The Client must inform The Organiser of any particular condition that may have an effect on its booking. The Client and any of its Participants using third party facilities may be bound by the terms and conditions of the Event owner and of any third party organisation. The Organiser cannot, in those circumstances, be held responsible for claims for injury or loss, unless caused by the negligence of the Organiser or any of its employees. It is therefore a requirement of these Terms and Conditions that the Client ensures that it and its Participants are fully and adequately insured against such injury and loss and shall use only the most reputable suppliers of such third party facilities who comply with all standards and regulations and who themselves have relevant and adequate insurance.

13. Conduct

It is within the right of the Event Owner to refuse entry to any attendee due to poor conduct.

This (without limitation) includes drunkenness, abusive language or threatening behaviour. If the Client’s behaviour or that of any Participant is likely in the opinion of the Organiser, or that of the Event owners, to cause distress, damage, danger or annoyance to any other member of the public, the Organiser reserves the right to terminate the Client’s booking from that point without notice and the Client will not be entitled to receive any form of refund, compensation or other payment in that regard. Any damage caused (whether to the fabric of the Event venue or to any person or persons including any intentional damage or damage arising from unreasonable behaviour to equipment, furnishings and public areas within the Event venue) by any of the Participants will be charged directly to the Client or, at the discretion of the Organiser, to the Participant concerned. The Client shall take note that the Organiser has the right to refuse ongoing services or entry onto the premises to any individual whose behaviour is in their sole opinion inappropriate. The Organiser does not accept liability for the behaviour of others attending the same venue or if the Event is cancelled due to the actions of another party.

14. Complaints

Any complaints should be directed in the first instance to the Organiser or a representative of the Event owner on the day of the Event. If this is not possible then the Client should contact the Organiser in writing within 7 days of the date of the Event via email or post so that the Organiser has the opportunity to investigate the problem.

Should the problem be related to the Event venue on the day itself, details should be passed immediately to The Organiser via telephone to enable rectification if possible. If the Client continues to be dissatisfied after the Event and wishes to complain formally, this should be done in writing and sent to The Organiser’s registered office via post.

As long as the above conditions have been observed, the matter will be investigated and a reply will be sent to the Client within four weeks of receipt of the complaint. If compensation is deemed to be appropriate by The Organiser this will be limited only to the cost of the particular element of the package where the problem has arisen. Please note that compensation payments will not apply to circumstances beyond the control of The Venue owner or of the Organisers.

15. Information That We Collect From The Client

When the Client visits, registers or orders products or services on the client may be asked to provide certain information about the Client’s self, including the Client’s name, contact details and credit or debit card information. The Organiser may also collect information about the Client’s usage of our website as well as information about the Client from messages the Client posts to the website and e-mails or letters the Client sends to the Organiser.

16. Use of The Client’s Information and Data

The Client’s information will enable the Organiser to provide the Client with access to all parts of the Organiser’s website and to supply the services the Client has requested. It will also enable the Organiser to invoice the Client and to contact the Client where necessary concerning the transactions covered by these Terms and Conditions.

The Organiser will also use and analyse the information it collects so that it can administer, support, improve and develop its ability to continue to deliver the best service for the Client. In particular, the Client agrees that the Organiser may use the Client’s information to contact the Client to solicit the Client’s views on the services provided to the Client and to notify the Client about important changes or developments to the Organiser’s website or its services. Further, in the future but only where the Client has first positively consented, the Organiser may also use the Client’s information to let the Client know by email about other products and services which the Organiser offers and which the Organiser considers may be of interest to the Client.

The Organiser collects participants’ personal data by the present document or during participation of the event (attended places or events, services operated). This data is processed electronically by the Organiser for the purposes of managing and publishing its participants’ data file, to carry out its obligations and promoting its activity. This data may be transmitted to recipients, some of whom are located outside the European Economic Area.

This personal data can be:

  • integrated into the online database available to Participants to enable them to prepare the event, promote their business and schedule their business appointments within the event. In this respect, Participants undertake not to use the data for any other purposes. The Organiser reserves the right to stop by any means any disturbance caused by any forbidden use of personal data.
  • communicated to third parties that have entered into contracts with the Organiser or companies belonging to the same group, service providers and partners of the Organiser, who can be located all over the world
  • communicated to Participants, such as speakers, sponsors, exhibitors, who can be located all over the world to carry out commercial prospecting.
  • used on all distribution and promotional media in connection with the relevant event including over the internet.

Participants may exercise their right to access, correct and oppose the use of their personal data by writing to:

Anyone found to be misusing data via the online CONNECT system will have all access revoked.

17. Security and Data Retention

The Organiser employs security measures to protect the Client’s information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. The Organiser will retain the Client’s data for a reasonable period to enable it to perform its obligations to the Client as set out in these Terms and Conditions or as long as is in compliance with data protection laws, whichever is the shorter.

18. Accessing and Updating

The Client is entitled to request sight of the data held by the Organiser concerning the Client and the Client may require that the Organiser makes any necessary changes to ensure that the data is accurate and up to date. To enable this right the Client should log on to the following website

19. Changes to Our Privacy Policy

Any changes to the Organiser’s privacy policy in the future will be posted on the Event website ( and, where possible, through e-mail notification.

20. Contact

For all comments, queries and requests relating to the Event:

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